James Olsen

---

Accomplished IT professional with over 12 years of IT leadership and technical experience with a strong track record of providing technology solutions and support to meet business needs.

• Responsible for all IT support for a small publishing company, including servers, telecom systems, and support of internal and remote users.
• Installed and configured VMWare server to support new manuscript tracking software.
• Implemented an Exchange Server 2010 email system.

• Knowledge and application of auto insurance policies for proper determination of coverage for auto accidents.
• Investigated claims by interviewing the claimant and witnesses, consulting police and medical records, and inspecting property damage to determine the extent of the company's liability.
• Reviewed medical records and paid medical billing as appropriate, reviewed and processed wage loss claims.

• Responsible for the development and maintenance of business applications systems for corporate office and three remote call centers.
• Supervised one programmer and three system administrators, providing desktop and systems support to approximately 350 users companywide.
• Responsible for the maintenance of all databases (SQL Server) and development of reporting used daily by senior management for key decision-making.
• Conceived and developed an automated faxing system that integrated fully with a UNIX based legacy system, eliminating an extensive manual process.
• Developed a web-based tracking system using ColdFusion and SQL Server for recruiting and managing focus group panelists for market research.
• Coordinated the installation of a robust call-recording system in two call centers.

• Responsible for the day-to-day operations of the company's information systems, including infrastructure and support.
• Supervised 6 help desk analysts and system administrators, supporting the company's 14 US locations.
• Developed an aggressive development plan to migrate two legacy systems into a single, contemporary web application, including data architecture.
• Coordinated the development of a complex business-to-business electronic ordering system.
• Instituted a help desk tracking system and service level agreements to improve support and provide accountability to system users.
• Developed a system using ColdFusion and T-SQL to track the purchase and sale of prepaid cellular pin numbers.

• Provided hands-on leadership to 14 system administrators, help desk analysts, and telecommunications specialists in a fast-paced development and business environment.
• Supported over 450 network engineers, web developers, and administrative staff.
• Was an integral part of the project team that launched a key multi-million dollar web product that joined the Disney online portfolio.
• Coordinated a 200 person facility move of desktop systems, network hardware, and telecommunications equipment.

• Responsible for maintenance and upgrade of network and servers, telephone systems, and implementation of new technology.
• Provided Desktop Support for over 200 users in 14 US locations.
• Planned and implemented a company-wide WAN infrastructure upgrade from point-to-point to frame-relay.
• Implemented a Citrix-based remote desktop system in support of a new thin-client initiative.
• Planned and implemented a 200 user Microsoft Exchange Server 4.0 email system, then later upgraded to Exchange Server 5.0.

• Supervised production and technical personnel in a fast-paced cleanroom production environment. Set production schedules, maintained duplication equipment, and worked directly with customers to ensure job accuracy.
• Maintained Windows NT and Novell Netware network, including repair/upgrades of network server and workstations.
• Analyzed and calibrated drives for disk duplication hardware to ensure output accuracy.

• Responsible for the smooth running of a 5-person electronics repair division on board a U.S. Navy submarine. Set work schedules, supervised and performed maintenance/repair of electronic equipment.
• Fulfilled ship's security requirements by standing various armed and unarmed watches as part of a rotating duty section.
• Received a letter of commendation for conducting emergency underway repairs of a system critical to the ship’s mission, which would have otherwise required a return to port.

• Vocational Technical Schools - Supporting Windows Server - Microsoft certified course, March 1996
• U.S. Navy Technical Schools - Basic Enlisted Submarine School, Basic Electricity and Electronics Course, Quality Assurance Inspector Course, Interior Communications "A" School, Trident Ship Control & Atmosphere Support Technician Levels 1 & 2, Basic Electronic Test Equipment Course, Shipboard Gauge Calibration Course.
• Harbor High School - Class of 1986